Manage Returns Effectively to delight Your Customers

One of the key driving forces in customer retention depends on how well a marketplace manages customer returns. Simple and convenient returns processes can encourage the customers to buy more. For online players, product return rates are significantly higher than those for brick-and- mortar retailers and vary largely among categories.

Vin eRetail helps Marketplaces streamline their returns processes by:

• Tracking returns
• Integrating with 3PL companies for return to region
• Processing part order returns
• Configuring returns processes and returns reason code
Vin eRetail’s robust returns management functionality helps marketplaces fulfill returns effectively and efficiently, track and reduce returns by delivering the right product to the right customer, and save the cost of managing returns with ready integrations to 3PL and last-mile fulfillment companies.

Inefficient Order Management can hinder the growth of a Marketplace

Fulfill the demands of customers easily with a centralized real time view of inventory across distributed supply chains.

With the growth in business, managing orders becomes a complex task. Globalization, multiple sales channels, and a  complex supply chain are some of the reasons behind inefficient and inaccurate order management. Without real time visibility of inventory at various locations, it is difficult to manage orders across different sales channels and provide a timely delivery.
With the help of DOM, organizations can have a centralized view of their inventory, streamline their order management processes and improve customer satisfaction. These orders and inventory can be prioritized based on specific customer needs.

Increase Customer Retention and Enhance Customer Experience by Improving Cross-sell & Up-sell

Making navigation and search easy can delight your customers and increase their loyalty towards your organization. Properly executed cross sell & up sell strategies make shopping convenient for customers resulting in increased sales.

Chances are high that customers looking for a product may also like to buy other related products. For example, customers purchasing cornflakes may also like to buy milk, cereal bowl and yogurt for their breakfast.

Vin MDM helps companies create rules to indicate when and what product should be suggested in relation to the item viewed by a customer.

Inaccurate data may confuse your customers

Vin MDM helps your customers easily take a correct buying decision and trust your organization

Accurate, consistent and complete Information about the product and its features can help the customer choose one seller over the other or one brand over the other. On the other hand, inaccurate information hampers customer shopping experience and restrict their buying decisions.

Data inaccuracy costs retailers and vendors billions of dollars, and the customer pays more money for the same product which could have been bought at a lower price. Vin MDM helps organizations delight their customers by displaying quality data. Vinculum’s MDM cleans, standardizes and maintains a single version of consistent product data to improve organizational efficiency, lower product returns and reduce time to market.

Inefficient Order Management can hinder the growth of a Retailer

Fulfill the demands of customers easily with a centralized real-time view of inventory across distributed supply chains.

With the growth in business, managing orders becomes a complex task. Globalization, multiple sales channels, and a  complex supply chain are some of the reasons behind inefficient and inaccurate order management. Without real time visibility of inventory at various locations, it is difficult to manage orders across different sales channels and provide a timely delivery.
With the help of DOM, organizations can have a centralized view of their inventory, streamline their order management processes and improve customer satisfaction. These orders and inventory can be prioritized based on specific customer needs.

“Empower your shoppers with Real time Inventory visibility”

Fulfill the demands of customers easily with a centralized real time view of inventory across distributed supply chains

Imagine a situation where your shoppers are considering a purchase and they can quickly tap into real-time inventory data, to see which local stores have those items in-stock. Vin SIM allows multi channel retailers to avoid out-of- stock scenarios, by displaying real time in-store inventory availability on their website.

Real time inventory visibility is a must have feature to enable advanced local store fulfillment models like ship-from-store and in-store pickup, which are also enabled by Vin SIM.

Full is always better

An empty shelf = A lost sale and an unhappy customer

For brick n mortar retailers stock-outs are a common menace. With thousands of SKUs, it’s unsurprising when a marginal few are unavailable. But it greatly impacts both sales revenue and customer loyalty.

Stock outs usually occur due to

Deficient shelf replenishment practices

Shortages of supply from a supplier

Vin SIM provides omni channel commerce to brick n mortar retailers and comes packed with Automated Shelf Replenishment capability.

Did You Know?

According to the Harvard Business Review, deficient shelf replenishment practices account for 72% of all stock outs!

O2O Transformation: Retailers partnering with eTailers

Retailers are partnering with eTailers to increase their customer reach by allowing consumers to search for the product or service online/offline and buy it through a channel of their choice.

These strategic initiatives help the online players achieve the following:

1. Create an omni channel experience for their customers: There is still a vast majority who want the ease and tangible experience of an offline store, where they get to touch and feel the product before purchase.

2. New revenue streams: eTailers can partner with retailers to fulfill their orders from inventory in-store and hence have a wide plethora of products online.

Manage Returns Effectively to delight Your Customers

One of the key driving forces in customer retention depends on how well an eTailer is managing customer returns; simple and convenient returns processes can encourage the customers to buy more.For eTailers, product return rates are significantly higher than those for brick-and- mortar retailers and vary largely among categories.

Vin eRetail helps eTailers streamline their returns process by:
• Tracking returns
• Integrating with 3PL companies for return to region
• Processing part order returns
• Configuring returns processes and returns reason code

Vin eRetail’s robust returns management functionality helps eTailers fulfill returns effectively and efficiently, track and reduce returns by delivering the right product to the right customer, and save the cost of managing returns with ready integrations with 3PL and last-mile fulfillment companies.

O2O Transformation: eTailers partnering with Retailers

eTailers are partnering with Retailers and also, are opening their kiosks to increase their customer reach by allowing consumers to search for the product or service online/offline and buy it through a channel of their choice.

These strategic initiatives helps the online players achieve the following:

1. Create an omnichannel experience for their customers: There is still a vast majority who want the ease and tangible experience of an offline store, where they get to touch and feel the product before purchase.

2. New revenue streams: eTailers can partner with retailers to fulfill their orders from inventory in-store and hence have a wide plethora of products online.

Scale Up Your Business: Sell on Online Marketplaces

Today’s customer expect convenience to shop and collect the orders at multiple online channels.

eTailers are now partnering with multiple marketplaces to quickly increase their customer base by increasing their online presence, make their non-moving products more visible and create a cost effective way of fulfilling orders. In order to fully benefit from the partnership, an online player needs to provide the following experience to customers:

• High-quality information, consistently across catalogs.
• Inventory synchronization across multiple channels.
• Multiple Order Delivery Options – This includes Cash on Delivery, Home Delivery, Fulfillment by Marketplaces.

Inefficient order management can hinder the growth of an eTailer

Fulfill the demands of customers easily with a centralized real-time view of inventory across distributed supply chains.

With the growth in business, managing orders becomes a complex task. Globalization, multiple sales channels, and a vast & complex supply chain are some of the reasons behind inefficient and inaccurate order management. Without real-time visibility to the inventory at various locations, it is difficult to manage orders across different sales channels and provide a timely delivery.

With the help of DOM, organizations can have a centralized view of their inventory and streamline their order management process at a lower cost and improve customer satisfaction. These orders and inventory can be prioritized based on specific customer needs.